IT Support Ballarat
Friendly, plain-English IT support and managed services for businesses in Ballarat and surrounds.
Photo: Ed Dunens, CC BY 2.0, via Wikimedia Commons
Local support, without the local limitations
Ballarat businesses get a support team that knows their setup, not a ticket number in a queue somewhere far away.
From the offices and shops in the CBD to businesses out around Lake Wendouree, Wendouree West and Delacombe, we keep the day-to-day running and put someone in the car when a job needs hands on it.
Bold ICT looks after businesses right across Victoria, with remote support wherever you are and on-site visits in Ballarat and surrounds whenever the job needs someone there.
Servicing Ballarat & surrounds
- Fast help desk support for your staff
- Proactive monitoring that heads off problems before they hurt your business
- One fixed monthly fee – no surprise hourly bills
- Cyber security advice and 24/7 monitoring options
- Cloud, project and planning help explained in plain English
What we do for Ballarat businesses
Four simple ways we help, with no jargon and no sales pressure.
Keep everything running
Day-to-day managed IT support and monitoring for one fixed monthly fee.
Keep you safe
Cyber security, scam and phishing protection, and 24/7 monitoring options.
Set you up properly
New systems, upgrades and cloud moves delivered without the drama.
Help you plan ahead
Simple technology roadmaps, budgeting and governance guidance.
Common questions from Ballarat businesses
- Do you come on-site in Ballarat?
- Yes. We service Ballarat and surrounds with on-site visits, and we are through the area regularly. We book Ballarat on-site work into our regular western Victoria runs. Most things get sorted remotely the same day, and we come to you when the job needs hands on it.
- Do you support small businesses in Ballarat?
- Yes. Most of the Ballarat businesses we look after have between five and fifty staff – trades, clinics, not-for-profits, professional services and retail. You do not need an IT person on staff; that is our job.
- What does managed IT support include?
- Day-to-day help for your staff, monitoring and updates on your computers and servers, backups, email and internet support, security protection, and someone to plan ahead with you – all for one fixed monthly fee, so there is no clock ticking when you ring us.
- How quickly can you respond?
- Most Ballarat issues are picked up remotely within minutes of you logging a ticket, and we tell you straight away who is looking at it. Anything that needs a person on site is booked in as soon as we can get to you, and urgent problems always jump the queue.
Related reading
What our clients say
Rated 5.0 out of 5 on Google
“We use Bold ICT at work and they are really fantastic. They are always happy to help and we never have to wait long to get things sorted out. I definitely recommend Bold ICT.”
“Moving across to Bold ICT has been absolutely brilliant. Every issue my organisation has is promptly and efficiently fixed, including historic problems not addressed by previous providers. A highly trustworthy, well-run organisation – I cannot recommend them highly enough. Well done Bold ICT.”
“Had an issue with my remote access. Their technician Joel was fabulous – had it working in no time. Very happy with the service and outcome.”
“My workplace recently switched to Bold. Their service is incredible – quick and efficient whenever issues arise, and logging a ticket is a simple process.”
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